We are an IT consultancy & services business aiming to change the approach of IT to deliver customer focused solutions.
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The Problem

Siloes & functional structures
Duplication
How often have you seen Applications bought or built for one department and then different Applications doing virtually the same thing in other departments?
Lack of control
Does your Marketing or Operations department introduce Shadow IT and tactically deployed Cloud Services, sometimes without you even knowing?
Functional isolation
Do short term Business pressures lead to making isolated decisions in turn leading to islands of processes and data that confuse your customer?
Confusing information
If your data is duplicated across departments or worse, inconsistent or conflicting, can you imagine what your customer thinks about your business?
Unproductive landscape
Does complexity and duplication lead to costly and lengthy IT delivery cycles with your business stakeholders becoming increasingly frustrated?
Spiralling costs
Do you get to spend less on new creative initiatives because the Lion's share of available funding is spent on maintaining existing functionality and platforms?


The Solution

Customer perspective & focus
Customer first!
Focus on the customers' perspective, never on isolated internal functional needs, serving only part of the overall customer experience - think holistically.
Guide your investment
Create a long term vision and roadmap of initiatives engaging all stakeholders and you'll always be heading in the right direction - the pace is up to you.
Collaborate
Business functions need to work together with your IT team, based on a customer experience service model. Customer experience is your business.
Deliver consistently
Reduce complexity and align business functions and your IT team will deliver more effectively in less time with less funding, also reducing support costs.
Increase strategic investment
Spend less supporting your core, must have, systems of record and you can invest more on creative new intitiatives that add real business value.
Simplify
​Rationalise your Applications and Data, using Enterprise Architecture techniques to support business functions holistically making them work for your customer.

30 years in IT & Operations
as GM, VP, CIO & CTO

Gary Thornley

Founder & CEO

I have worked with these companies

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